You're not just paying for IT support. You're paying for your IT company's rent.
Here's something we say to every New York City business that calls us: ask your current provider how much of their rate is actually support, and how much is the cost of being headquartered in Manhattan. When an IT firm carries Manhattan rent and Manhattan overhead, that cost lands on your invoice, even though the work itself, the overwhelming majority of the time, is a technician fixing your problem through a screen.
We're across the river in New Jersey. Same tooling, same response measured in minutes, same accountable team behind our managed IT plans and remote help desk, at the cost structure New Jersey allows. Remote support genuinely does not care which side of the Hudson it comes from. Your budget does.
And when the work does require hands (a network install, a hardware swap, an office move) we come into the city on a schedule, prepared, with the job already staged. That combination is the whole pitch: city-grade support without city-grade overhead.